Terms & Conditions

 
 
 
 
  • Gorilla Bike Rental opening hours are 08.30-16.00 (Monday-Sunday). Rentals and returns has to be made within these hours. Any scooter return outside the opening hours has to be confirmed by email by Gorilla Bike Rental and is automatically charged 20 USD. Upon return, please note that you can drop your key(s) to Gorilla Bike Rental staff only - not to any hotel reception staff or such due to safety reasons. Please note that 20 USD is automatically charged if key(s) dropped to any other party than Gorilla Bike Rental staff.

  • Everyone who rents a bike from Gorilla Bike Rental, must be between the age of 18 to 71.

  • Valid Driver’s License from your country or state of permanent residence is mandatory, in combination with an International license.

  • We accept MasterCard and Visa credit cards.

  • We deliver and pickup for free within Canggu, Berawa, Kerobokan, Seminyak and Kuta. NOTE: it is under no circumstance allowed to leave the bike behind at the airport or any other area.

  • If any of our accessories are stolen/lost/damaged or the bike is damaged upon return the following prices will be charged :
    - Helmet: USD 45 / pcs
    - Rain Coat: USD 20
    - Surf Rack: USD 35
    - Mobile Phone Holder: USD 25
    - First Aid Medical Kit: USD 25
    - Lock: USD 35
    - Key: USD 25
    - STNK: USD 125. Please note: The bikes are delivered with the original registration and tax papers (STNK) under the seat. If you loose these, we have to charge you USD 125. This is unfortunately very high, but our bike will be out of service for more than a week and we have to pay the government for the new STNK. You have to keep this document with you at all times while using the bike. We provide you with this document so the Bali "police" cant bribe you out of any money during roadblocks.

  • Honda Vario Repair Costs:
    - Mirror / Throttle / Brake Bar / Registration Plate: USD 35 / pcs
    - Dashboard: USD 250
    - Seat: USD 150
    - Body Cover / Exhaust Cover / Mudguard: USD 35 / pcs
    - Brakes: USD 150 / pcs
    - Light (Front & Back): USD 35 / pcs
    - Wheel Rim: USD 75 / pcs
    - Tire: USD 25 / pcs
    - Engine: USD 1150 (New Vehicle Charge)
    - Frame: USD 1150 (New Vehicle Charge)
    - Suspension: USD 200 / pcs
    - Lost Vehicle: USD 1150 (New Vehicle Charge)

  • Honda Scoopy Repair Costs:
    - Mirror / Throttle / Brake Bar / Registration Plate: USD 35 / pcs
    - Dashboard: USD 350
    - Seat: USD 150
    - Body Cover / Mudguard: USD 185
    - Brakes: USD 150 / pcs
    - Light (Front & Back): USD 75 / pcs
    - Wheel Rim: USD 75 / pcs
    - Tire: USD 25 / pcs
    - Engine: USD 1500 (New Vehicle Charge)
    - Frame: USD 1500 (New Vehicle Charge)
    - Suspension: USD 200 / pcs
    - Lost Vehicle: USD 1500 (New Vehicle Charge)

  • Custom Bike by MDKN® (Café Racer) Repair Costs:
    - Mirror / Throttle / Brake Bar / Registration Plate / Blinker: USD 45 / pcs
    - Light (Front & Back): USD 75 / pcs
    - Seat: USD 215
    - Metal Side Covers: USD 75 / pcs
    - Wheel Rim: USD 215
    - Brake Disk: USD 215
    - Exhaust: USD 375
    - Tire: USD 150 / pcs
    - Suspension: USD 250 / pcs
    - Tank: USD 750
    - Frame: USD 3750 (New Vehicle Charge - Imported)
    - Engine: USD 3750 (New Vehicle Charge - Imported)
    - Lost Vehicle: USD 3750 (New Vehicle Charge - Imported)

  • Custom Bike by MDKN® (Trekker) Repair Costs:
    - Mirror / Throttle / Brake Bar / Registration Plate / Blinker: USD 45 / pcs
    - Light (Front & Back): USD 75 / pcs
    - Seat: USD 215
    - Metal Side Covers: USD 75 / pcs
    - Wheel Rim: USD 215
    - Brake Disk: USD 215
    - Exhaust: USD 375
    - Tire: USD 250 / pcs
    - Suspension: USD 250 / pcs
    - Tank: USD 750
    - Frame: USD 5250 (New Vehicle Charge - Imported)
    - Engine: USD 5250 (New Vehicle Charge - Imported)
    - Lost Vehicle: USD 5250 (New Vehicle Charge - Imported)

  • Any city or offroad bicycle damage will be calculated depending on the repair costs and paid by the customer.

  • Your signature on the rental agreement page shall constitute authority for us to debit the final total charges against your account and your specific card-issuing organization.

  • We never accept cash payments and we will never ask you to hold your passport in escrow.

  • Our staff is not allowed to provide any other services than listed on our website.

  • Prices are subject to change, our website always has the latest available pricing. Once you make a booking your pricing is confirmed.

  • Gorilla Bike Rental requires 100% of rental fee at the time of booking. The sum must be paid in full before pickup/delivery date. We will take a copy of your passport for our record.

  • Rental rates are calculated on the 24 hour clock.

  • Gorilla Bike Rental has a free cancellation policy. We will only charge you for the days you have kept the bike. If you return the bike earlier than your order states, we will refund you any balance.

  • Bikes must be returned on time, this is the condition of the hire. Late return results in extra hiring costs, so please keep to the agreed return time or notify us 24 hours prior if you wish to extend your rent.

  • Gorilla Bike Rental scooter insurance (additional option for USD 7.5 / day when ordering) have you covered regarding lost accessories or repair costs with an excess of USD 50 and up to USD 150. The insurance only covers Honda Vario - no other models. The insurance does not cover any lost accessories or repair costs under USD 50 (only excess of USD 50). The customer has to pay Gorilla Bike Rental the balance on any lost accessories or repair costs that exceeds USD 150. The scooter insurance is not eligible on any case regarding lost scooter. The scooter insurance does not cover you if it turns out that the driver was drinking, underage, or not in possession of a valid driving license. The insurance does not cover third party liability or healthcare costs - we strongly advise you take travel insurance which covers these. The scooter insurance can only be purchased upon ordering - there is no possibility to add it after the order has been placed.

  • You must notify Gorilla Bike Rental staff if you become aware of a fault or if the bike becomes unroadworthy for any reason. We will replace your bike.

  • Occasionally due to unforeseen circumstances a chosen bike might not be available. In that case we will offer a similar bike at no extra cost.

  • All bikes must be locked when not in use.

  • Gorilla Bike Rental office staff must be notified immediately of any accidents. We will come immediately with a replacement bike and we can potentially help you with a police report. Please do note that our scooter insurance does not cover you if it turns out that the driver was drinking, underage, or not in possession of a valid driving license. To be clear, if you have an accident we require you to call us immediately, not the next day.

  • In the event of an accident, full damage deposit will be taken from the authorized credit card and held by Gorilla Bike Rental until repair estimates are received. Where an accident occurs after which our bike is deemed to be unroadworthy and which is the fault of the client, the rental contract is immediately terminated with no refund. Clients will be notified by email or phone of cost of repairs and any refund due will be refunded immediately.

  • Gorilla Bike Rental values its customers to enjoy our service and the roads of Bali. We provide our Bikes to our renters in good faith. In return we request that they will treat them with the respect that they deserve for that reason there is an own risk term of USD 50 for any claim on the scooter insurance.

  • Hirers are responsible for only parking their rented bikes at bike designated parking areas. Make sure not to park the bike(s) at private properties.

  • Bikes are not allowed to be taken off the island of Bali.

  • Hirers have to wear their helmets at all times. If your helmet is lost or stolen please contact our customer service. We will bring you a new helmet for a USD 25 delivery fee.

  • We work hard to ensure that our vehicles are in good condition for our customers. As such, our vehicles are rented strictly for use on roads only. Our vehicles are not to be taken off road or onto beaches. Strict financial penalties will be applied to renters taking our vehicles off road or onto beaches, which is illegal according to the Indonesian Law.

  • Hirers are responsible for damage of the tires. We will fix the tire in our workshop for a USD 25 charge.

  • If you go to one of the many restaurants, bars or clubs Bali has to offer and consume alcohol, don't drive your bike back when intoxicated but take a taxi or be a pillion with one of your friends who didn't drink. We provide a service to locate and bring your bike back to your villa or hotel the next morning for just USD 35.

  • Getting travel insurance which covers any potential disadvantages during your holiday including illness, injury, death, 3th party damage and cancellations is highly advisable.

  • We are not liable to damage, loss, injury, and death sustained by the hirers riding the bikes or there pillion riders and other people involved in accidents.

  • All clients are strongly recommended to obtain appropriate travel and medical insurances.

  • Clients are responsible to ensure that every member of their group has proper travel document as regulated by the government of the Republic of Indonesia.

  • We are not liable to refund any losses caused by improper documentation and any other travel related problem including but not limited to cancelled or delayed flights.

  • We will not entertain any complaints raised after client’s departure.

  • We are not liable for failure to perform our obligation caused by issues beyond its reasonable control including but not limited to act of God, natural disaster, power failure, fire, flood, epidemic disease, war, riot, and terrorism.

  • We are not liable for any fees/bribes the hirer paid to the Bali "police" during potential roadblocks.

  • We are not liable to any illegal conduct or actions against the law of the Republic of Indonesia.

  • All prices stated on the www.gorillabikerental.com website are originally in USD and charged as such.